The Avaya IP Office Support Services (IPOSS) offer provides manufacturer support to maintain and support customers IP Office systems and applications. This set of offers are available with IP Office Release 8.1 and up. The Avaya IP Office Support Services portfolio provides global service options designed to maintain and support IP Office. This portfolio of services is tailored to meet a wide range of customer needs, by providing a solution-centric approach and delivering increased value in a flexible and modular support model.

The Offer is available globally through a Avaya Single Tier purchasing and the Avaya Two Tier Distribution process in a wholesale or co-delivery model through Avaya Authorized Partners.

Offer Includes:

Remote technical support for hardware and software

Access to major and minor software upgrades, software updates, and corrective content

Access to software patches

Enhanced remote connectivity

Optional Advanced Parts Replacement is available in most geographies. Other options include: Business Day Support (8x5x5) or Any Time, Any Day Support (24x7x365)

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